Privacy Policy

Effective Date: April 2026 | Last Updated: March 2026

1. Introduction

Welcome to Nova Filter and Wiremesh (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website novawiremesh.com (the “Website”) or engage with our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

2. Who We Are

Nova Filter and Wiremesh is a Rajkot-based manufacturer of stainless steel wire mesh, industrial filters, and extruder screen packs. We operate from Plot No. C-2502, Shed No. 17, Fortune Estate, Kranti Gate Main Road, Metoda – 360021 and can be reached at jayesh@novawiremesh.com. For the purposes of applicable data protection laws, Nova Filter and Wiremesh are the data controllers of your personal information collected through this website.

3. Information We Collect

We collect information that you provide to us directly, information collected automatically when you use our website, and information from third-party sources where applicable.

  • 3.1 Information You Provide Directly
    • Contact & Inquiry Details: When you fill out a contact form, request a quote, or get in touch with us, we collect your name, email address, phone number, and any message or details you submit.
    • Business Information: If you are enquiring on behalf of a business, we may collect your company name, job title, and business address.
    • Communication Records: If you contact us via email, phone, or any messaging platform, we retain records of that correspondence.
  • 3.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically through cookies and similar tracking technologies:

    • Device & Browser Information: IP address, browser type and version, operating system, and device identifiers.
    • Usage Data: Pages visited, time spent on each page, referring URLs, click paths, and date/time stamps of your visit.
    • Cookie Data: We use cookies and similar technologies to recognise returning visitors, understand user behaviour, and improve website performance. See Section 8 (Cookies) for full details.
  • 3.3 Information from Third Parties

We may receive information about you from third-party platforms and tools, including analytics providers (such as Google Analytics), social media platforms if you engage with our social accounts, and referral or advertising partners where applicable.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide our services — including quotes, consultations, follow-ups, and project communication.
  • To manage our business relationship — maintaining records of clients, prospects, and vendor interactions.
  • To improve our website and services — analysing usage patterns, identifying technical issues, and enhancing user experience.
  • To send service-related communications — confirmations, updates, policy changes, and other essential notices.
  • To send marketing communications — only with your consent or where we have a legitimate interest, such as newsletters or promotional updates relevant to our services. You may opt out at any time.
  • To comply with legal obligations — including maintaining records as required under Indian law (such as the Income Tax Act, GST regulations, and other applicable statutes).
  • To protect against fraud or misuse — detecting, investigating, and preventing fraudulent transactions or abuse of our website.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Legal Basis for Processing

We process your personal data on one or more of the following grounds:

  • Your consent — for marketing communications, cookies, and where you have explicitly agreed to our use of your data.
  • Contractual necessity — where processing is necessary to provide a service you have requested or to enter into a contract with you.
  • Legitimate interests — to manage our business operations, improve our services, and communicate with prospects and clients, provided these interests are not overridden by your rights.
  • Legal obligation — where we are required to process data to comply with applicable Indian laws and regulations, including the Information Technology Act, 2000, and rules made thereunder.

6. Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share your information in the following limited circumstances:

Service Providers: We share data with trusted third-party vendors who assist us in operating our website and delivering our services, including hosting providers, email platforms, analytics services, and CRM tools. These parties are contractually obligated to keep your data confidential and use it solely for the purpose of providing services to us.

Professional Advisors: We may share information with our lawyers, accountants, auditors, or other professional advisors where necessary for legitimate business purposes.

Legal Compliance: We may disclose your information to government authorities, regulators, or law enforcement agencies where required by law, court order, or legally binding government directive in India or any other applicable jurisdiction.

Business Transfers: If Nova Filter and Wiremesh undergoes a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

With Your Consent: We may share your information with third parties for any other purpose where you have given your explicit consent.

7. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

Specifically:

  • Inquiry and contact form data are retained for 1 month from the date of your last interaction or the conclusion of our business engagement.
  • Client records are retained for a minimum of [7 years] in accordance with Indian accounting and tax compliance requirements.
  • Website analytics data is retained as determined by our analytics tools, typically between 14 and 26 months.
  • Marketing communication preferences are retained until you withdraw your consent or request deletion.

Once data is no longer required, it is securely deleted or anonymised.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how our website is used.

8.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the basic functioning of the Website. These cannot be disabled without affecting Website functionality.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data collected is aggregated and anonymised where possible.
  • Preference Cookies: Remember your settings and choices to personalise your experience on return visits.
  • Marketing Cookies: Used to track visits across websites and present relevant advertisements (only if applicable to our operations).

8.2 Managing Cookies

You may manage or disable cookies through your browser settings at any time. Most modern browsers allow you to refuse, delete, or be notified before cookies are set. Please note that disabling certain cookies may impact the functionality of this website.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request that inaccurate or incomplete information be corrected.
  • Right to Deletion: You may request deletion of your personal data, subject to legal and contractual retention obligations.
  • Right to Restriction: You may ask us to restrict processing of your data in certain circumstances.
  • Right to Object: You may object to processing of your data based on legitimate interests, including for direct marketing purposes.
  • Right to Data Portability: Where processing is based on consent or contract, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9.1 For Users in India

Your rights are governed by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the IT Act, 2000, and, upon commencement, the Digital Personal Data Protection Act, 2023. We are committed to honouring your rights as defined under applicable Indian law.

9.2 Exercising Your Rights

To exercise any of the above rights, please contact us using the details in Section 12. We will respond to your request within 30 days. We may need to verify your identity before processing your request to protect your data from unauthorised access.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

  • Secure HTTPS encryption for all data transmitted via our Website.
  • Access controls restricting data access to authorised personnel only.
  • Regular review of our information collection, storage, and processing practices.
  • Use of reputable third-party platforms and services with their own robust security standards.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. You share information with us at your own risk, and we encourage you to take appropriate precautions when sharing sensitive information online.

In the event of a data breach that is likely to result in risk to your rights or interests, we will notify you and relevant authorities in accordance with applicable law.

11. International Data Transfers

Nova Filter and Wiremesh is based in India and primarily processes data within India. However, some of our third-party service providers may process or store data in countries outside India, including in the European Economic Area or the United States. Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections, to protect your data in line with applicable legal requirements.

12. Third-Party Websites and Links

Our Website may contain links to third-party websites, social media platforms, or embedded content. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website and services are not directed to, and we do not knowingly collect personal data from, individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to delete that information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements or for other legitimate business reasons. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

For significant changes, we may also notify you directly via email (where we have your contact details) or by placing a prominent notice on our website.

15. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, we have designated a Grievance Officer to address any concerns or complaints regarding the processing of your personal data.

Grievance Officer: Jayeshbhai Ladani
Designation: Founder and Director
Organisation: Nova Filter and Wiremesh
Email: jayesh@novawiremesh.com
Phone: +91 99047 07472
Address: Plot No. C-2502, Shed No. 17, Fortune Estate, Kranti Gate Main Road, Metoda 360021.

We will acknowledge your grievance within 24 hours and endeavour to resolve it within 30 days of receipt.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us:

Nova Filter and Wiremesh
Plot No. C-2502, Shed No. 17, Fortune Estate, Kranti Gate Main Road, Metoda – 360021

Email: jayesh@novawiremesh.com

Phone: +91 99047 07472

Website: novawiremesh.com

We are happy to help and will respond to all genuine queries within a reasonable time.

This Privacy Policy was last reviewed and updated on 23rd April 2026.